There’s no single best heat pump brand. The big names all make good units, and the right one for you comes down to the model, the warranty, and who will look after it in your town.
That last bit is the one people skip. Of the 1,020 New Zealand installers whose websites we could read, 317 name Mitsubishi Electric and 17 name Samsung. Ten years from now, one of those is a phone call and the other is a wait for a part to arrive from overseas.
→ Related: How to choose a heat pump that suits your home
Which heat pump brands are sold in New Zealand?
| Brand | NZ installers who fit it | NZ warranty | Phone app | Cold-climate range |
|---|---|---|---|---|
| Mitsubishi Electric | 317 (326 for all Mitsubishi) | 5 years parts and labour | Wi-Fi Control | HyperCore |
| Daikin | 224 | 5 years parts and labour | Daikin Mobile Controller | None |
| Fujitsu / General | 191 | 6 years with an accredited installer, 5 otherwise | myanywAiR | None |
| Panasonic | 184 | Ask | Comfort Cloud | None |
| Toshiba | 96 | 10 years (parts and labour for 5, parts only for years 6 to 10) | Yes, on wi-fi models | None |
| Hitachi | 66 | 6 years parts and labour on airHome wall units and multi-splits | airCloud Go | None |
| Haier | 59 | 5 years on systems under 25 kW | SmartHQ | None |
| Rinnai | 59 | 7 years with an accredited installer (Pro Series 2), 5 otherwise | NetHome Plus | None |
| Gree | 58 | 6 years with a yearly service | Gree+ | None |
| Carrier | 55 | 10 years (parts and labour for 5, parts only for years 6 to 10) | Yes, on wi-fi models | None |
| LG | 20 | Ask | LG ThinQ | None |
| Samsung | 17 | Ask | SmartThings, on selected models | None |
Warranty terms come from each brand’s New Zealand warranty documents, read in October 2026. “Ask” means the full term isn’t on an official New Zealand page, so get the warranty card from your installer before you sign anything.
What each heat pump brand is known for in New Zealand
Mitsubishi Electric
Mitsubishi Electric is sold here only through one local distributor, Black Diamond Technologies, which also issues the warranty. Its HyperCore models are rated to give full heating capacity down to -15°C and keep heating to -25°C, and the AP Series wall unit starts at 18 dBA on its lowest setting. The Wi-Fi Control app was developed in New Zealand. It’s the easiest brand to get serviced, with Mitsubishi named on more installer sites than any other.
Mitsubishi Electric guide317 Mitsubishi Electric installers
Mitsubishi Heavy Industries
A different company from Mitsubishi Electric, with its own New Zealand branch in Auckland. Its wall units start with SRK (or DXK), not MSZ, which is the quickest way to tell the two apart. Home units supplied from 2025 carry five years on parts, labour and the compressor, and the Smart M-Air app runs units with wi-fi. Only 22 installers name it, so check who services it near you.
Mitsubishi Heavy Industries guide22 Mitsubishi Heavy Industries installers
Daikin
You can’t buy a Daikin off the shelf: it’s sold through Daikin Specialist Dealers, independently owned local businesses that plan, install and look after the system. The newest wall unit, the Alira X, has wi-fi built in and a sealed electrical design that keeps insects and lizards off the circuit board. The warranty is five years parts and labour, and 224 installers name the brand.
Daikin guide224 Daikin installers
Fujitsu and General Airstage
Fujitsu heat pumps now sell under the General Airstage name, and you may see either badge on a new unit. The warranty is six years full parts and labour when an accredited installer fits it, five years otherwise, so it pays to ask. Wi-fi control comes through the anywAiR adaptor and the myanywAiR app. With 191 installers naming it, service is easy to find.
Fujitsu and General guide191 Fujitsu and General installers
Panasonic
Panasonic is the fourth of the brands installers fit most, with 184 naming it. Its Comfort Cloud app sets a weekly timer with up to six changes a day and sends an alert with the error code when something goes wrong. New Zealand warranty terms are still a case of ask, so get the card in your hand before you commit.
Panasonic guide184 Panasonic installers
Toshiba and Carrier
AHI Carrier is the sole New Zealand distributor of both brands, with support centres in Auckland and Christchurch. For units it supplied from 1 June 2025 and installed in homes, the warranty runs 10 years: all parts and approved labour for the first five years, then parts only for years six to ten. Toshiba has 96 installers and Carrier 55, so check who services them near you.
Toshiba guide96 Toshiba installersCarrier guide55 Carrier installers
Hitachi
Warranty and technical support for Hitachi in New Zealand run through Temperzone. The airHome 400 and 600 wall ranges and the multi-split systems carry six years parts and labour, and floor units five. The airCloud Go app controls compatible room units from your phone. Only 66 installers name it, so ask locally before you commit.
Hitachi guide66 Hitachi installers
Rinnai
Rinnai gives a seven-year warranty on its Pro Series heat pump range (high walls, floor consoles, multi-splits and ducted units) when a Rinnai accredited installer fits it, and five years otherwise. The Pro Series 2 wall unit works with an app that can switch the heat pump on as you arrive home, show daily and monthly energy use, and take voice commands through Siri, Alexa or Google Home. With 59 installers, it’s a smaller network.
Rinnai guide59 Rinnai installers
Gree
Realcold NZ Ltd distributes Gree here, issues the warranty and supplies a network of authorised dealers around the country. The main ranges carry six years, but only if the unit gets a yearly service, and the newest Weka Plus wall unit comes with wi-fi fitted for the Gree+ app. With 58 installers naming it, ask a local dealer who services it.
Haier, LG and Samsung
Haier air conditioners under 25 kW carry a five-year warranty and run from the SmartHQ app. LG’s split systems come with a 10-year compressor parts warranty and the LG ThinQ app, and Samsung’s WindFree units push air out through tiny holes at a low fan speed rather than blowing it straight at you. Few installers fit these three: 59 for Haier, 20 for LG and 17 for Samsung.
Haier guide59 Haier installers
Which heat pump brand is best for you?
No brand pays for a mention. The picks come straight off the warranty terms and the installer counts.
Which heat pump brand is easiest to get serviced?
Mitsubishi, then Daikin, Fujitsu or General, and Panasonic. Each is named by more than 170 installers, so you’ll find someone to service it in ten years’ time, whether you’re in Kerikeri or Gore.
Which heat pump brand has the longest warranty?
Toshiba and Carrier, at 10 years, though years six to ten cover parts only and you pay the labour. Rinnai’s seven years on the Pro Series, with an accredited installer, is next, then General with an accredited installer and Hitachi’s airHome ranges at six.
Which heat pump brand is best for frosty towns?
Mitsubishi Electric’s HyperCore is the only cold-climate range named on a brand’s New Zealand site. If you’re in Central Otago, the Mackenzie or Taupō, get a HyperCore quote alongside another brand and compare the 2°C heating figure on both labels.
Best heat pumps for frosty towns
Which heat pumps can I control from my phone?
All the brands in the table have an app. If it’s high on your list, look for wi-fi built in, as on Daikin’s Alira X, rather than an add-on adaptor. Our guide to smart heat pumps covers what an app is worth.
Which heat pump is quietest for a bedroom?
Compare the noise figure on the energy label, where it’s shown. Mitsubishi Electric’s AP Series starts at 18 dBA, and Rinnai’s Pro Series 2 has a quiet mode. More in our guide to heat pump noise.
Is a cheaper heat pump brand worth it?
Sometimes. A cheaper unit can be a fair buy if its label stacks up. Where it can go wrong is after the sale: if no installer nearby knows the brand, repairs can be slow and parts may have to come from overseas. Judge the model on its label, and the brand on who will look after it where you live.
→ Related: What size heat pump do I need?
How do two heat pump brands compare head to head?
Down to two? These side-by-side comparisons cover warranty, frosty-weather heating, apps and how easy each is to get serviced.
Mitsubishi Electric vs DaikinDaikin vs FujitsuMitsubishi Electric vs FujitsuMitsubishi Electric vs Panasonic
Which heat pump brands do New Zealand installers fit?
Of the 1,020 installers with a website we could read, the counts come out like this:
| Brand | Installers who mention it |
|---|---|
| Mitsubishi (Electric or Heavy Industries) | 326 |
| Daikin | 224 |
| Fujitsu / General | 191 |
| Panasonic | 184 |
| Toshiba | 96 |
| Hitachi | 66 |
| Haier | 59 |
| Rinnai | 59 |
| Gree | 58 |
| Carrier | 55 |
| LG | 20 |
| Samsung | 17 |
Plenty of installers fit more than one brand, so they’re counted under each one they mention. Mitsubishi Electric and Mitsubishi Heavy Industries are separate companies: 317 installers name Mitsubishi Electric, 22 name Mitsubishi Heavy Industries, and the rest just say Mitsubishi. The count shows which brands are easy to get fitted and serviced, not which is “best”.
How do I compare heat pump brands fairly?
Use the Zoned Energy Rating Label, which every new residential heat pump must carry. All of New Zealand sits in the Cold zone, so check:
- Cold zone stars. More stars means less power for the same heat.
- Heating at 7°C and 2°C. If your winters are frosty, make sure the 2°C figure isn’t much lower than the 7°C one.
- Noise. Showing it is optional in New Zealand, so not every label has it.
→ Related: How efficient are heat pumps in New Zealand?
What do heat pump warranties have in common?
The main brands’ cards follow a pattern. A part replaced under warranty is covered for the rest of the original period or 12 months, whichever is longer. Poor installation, power surges, storms and pests aren’t covered, and corrosion from sea air or geothermal gases isn’t treated as a fault, so ask about protection if you’re on the coast or in Rotorua. Your rights under the Consumer Guarantees Act sit on top of any warranty.
What should I ask before choosing a heat pump brand?
- What’s the star rating and 2°C output of the exact model you’re quoting?
- How long is the warranty, does labour last as long as parts, and does it depend on an accredited installer?
- Who services it locally, and what happens if your installer closes?
- Is it a New Zealand-supplied unit? A unit imported by anyone other than the local distributor may not carry the local warranty.
Find an installer who fits the brand you want
Pick a brand to see every installer who fits or services it, from Mitsubishi Electric and Daikin to Rinnai. Or find installers in your town, or browse heat pump installers across New Zealand and narrow it down by the job, such as high-wall heat pumps.