Toshiba heat pumps come into New Zealand through one company. AHI Carrier has been the sole distributor of Toshiba and Carrier air conditioning here since 1998, with distribution and support centres in Auckland and Christchurch and branches in Wellington, Napier, New Plymouth and Dunedin. The same team handles the warranty, the spare parts and the technical backup for both brands.
That’s quietly useful. One distributor means one place to ring when something goes wrong, and one set of paperwork to get right if you want the full warranty term.
Which Toshiba heat pumps are sold in New Zealand?
The wall units come in three models.
Seiya Classic is the workhorse. It runs from a 2.0 kW model up to 10 kW of cooling and 11.5 kW of heating, in three cabinet sizes, so it covers anything from a small bedroom to a big open-plan living area. The coil has a water-repelling resin coating, and the fan keeps running for a while after you switch off to dry the coil. The remote can also be wired to the unit on a two-core cable up to 30 metres long, so it works like a wall controller and never needs batteries.
Shorai Edge is the sleeker cabinet, with a built-in air ioniser, from 2.0 to 7.1 kW of cooling and 2.5 to 8.0 kW of heating.
Haori is the design one. Its front takes a fabric cover that peels and sticks on, in colours from light grey to dark brown and emerald blue, so it can match the room instead of standing out as a white box. It comes in three sizes, with 3.2, 4.2 and 5.5 kW of heating, and has a fine filter that captures up to 94% of PM2.5 particles.
The floor console suits rooms with low walls or big windows. It blows air from both the top and the bottom, has a mode that sends all the warm air out along the floor, and comes in three sizes with 3.2, 4.2 and 5.8 kW of heating. If your walls are mostly glass, it’s worth reading up on floor console heat pumps before you settle on a high wall.
For several rooms, Toshiba Multi runs up to five indoor units off one outdoor unit. You can mix Seiya wall units, consoles, compact four-way ceiling cassettes and slim ducted units on the same system. There are ducted systems for whole-house heating too, including slimline ceiling units and high static models for long duct runs. Choosing a layout gets easier once you’ve weighed ducted vs high-wall heat pumps and single-room vs multi-room systems.
→ Related: How to choose a heat pump for your home
Will a Toshiba heat my house on a frosty morning?
There’s no separate cold-climate Toshiba range sold here. What matters is the heating operating range, and on the Seiya, Shorai Edge, Haori and floor console spec sheets it goes down to minus 15°C outside. That covers a hard frost in Ranfurly or Twizel.
On those mornings any heat pump gives less than its rated output, so size it for your coldest weeks, not the average. What size heat pump do I need? runs through how to work that out.
How long is the Toshiba warranty in New Zealand?
Ten years on Toshiba air conditioning systems supplied by AHI Carrier from 1 June 2025 and installed in New Zealand homes. That covers high walls, ducted systems, floor consoles and multi-splits. It comes in two halves:
- Years 1 to 5: parts and approved labour are covered.
- Years 6 to 10: parts only. You pay the labour.
A part replaced under warranty is covered for the rest of the original term or 12 months from the repair, whichever is longer.
The catch is paperwork. The ten years depend on a registration form your installer completes, with the model and serial number of every unit, the install date, and a commissioning checklist: leak test, refrigerant charge, gauge readings in heating and cooling, and the electrical Certificate of Compliance. Ask your installer to submit it on the day and give you the warranty number. No form, no ten years.
What the Toshiba warranty doesn’t cover
- poor installation, or wiring and power supply faults coming from outside the unit
- weathering and corrosion of the casing and coils
- storms, floods, vermin or dirt getting into the unit
- extra costs for units in high or unsafe spots, or travel outside the normal service area
- units moved from where they were first installed, and consumables like batteries and filters
As the owner, you’re expected to clean the filters, keep leaves and plants clear of the outdoor unit, keep the drain clean, and add corrosion protection near the sea, industry or geothermal sulphur. That last one matters in Rotorua and anywhere within reach of salt spray.
How to read a Toshiba model number
Toshiba residential models start with RAS, and the two digits that follow give the size in thousands of BTU, not kW. A 10 is 2.5 kW of cooling, a 13 is 3.5 kW, an 18 is 5.0 kW and a 24 is 7.1 kW. So don’t read a “24” as 24 kW.
The letters after the number tell you which box you’re looking at. Indoor wall units carry a K (RAS-13EKVG-A on a Seiya), outdoor units carry an A (RAS-13E2AVG-A), and floor consoles carry an F (RAS-13U2FVG-NZ). When you book a service or register the warranty, copy the full code and the serial number off the rating label for each unit.
Can you control a Toshiba from your phone?
Yes, with an add-on. On the Seiya, Shorai Edge, Haori and floor console, wi-fi is an option sold separately, so ask for it in the quote if you want it. On a multi-split, the same option adds scheduling and control of each room from your phone. For the rest, smart wi-fi heat pumps walks through what an app does day to day.
Getting a Toshiba heat pump serviced or repaired
Start with the installer who fitted it. Warranty repairs are done during normal business hours by AHI Carrier or a repair agent it authorises. If you can’t reach your installer, ring AHI Carrier customer service on 09 355 6720 or email the warranty team. Have the model and serial numbers, the warranty number and the install date ready.
Between visits, clean the filters regularly and check the outdoor unit after a storm, because the warranty expects both. A technician’s service keeps the drain clear and the coils clean, and heat pump servicing sets out the full routine.
Finding someone who knows Toshiba isn’t hard. Of 1,020 installer websites checked in October 2026, 96 mention Toshiba.
→ Related: Common heat pump problems and what causes them
Find a Toshiba installer near you
See the installers who fit or service Toshiba, compare it with other makes in the heat pump brands guide, or find heat pump servicing and repairs in your town.